Cancellations and Returns

While Manchi Pustakam strives to provide accurate product and pricing information, pricing or typographical errors may occur. With respect to items sold by Manchi Pustakam, we cannot confirm the price of an item until you order. Prices and availability are subject to change without notice. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Manchi Pustakam shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, Manchi Pustakam may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and the Website will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that the Website accepts your order the same shall be debited to your credit card account and duly notified to you by e-mail that the payment has been processed. The payment may be processed prior to the dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

Electronic Communication

When you visit our website or call us or send emails, you are communicating with us electronically or telephonically. You consent to receive communications from us electronically or telephonically.

We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Payment

All payments must be received by us prior to shipping. We accept payment from Credit card, Debit card and Net banking, ITZ Cash Card, Other Cash Cards.

Shipping and Handling

We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.

Return of Products by you

We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies within 48 hours from the date of receipt of the product and provided that the products are returned in their original condition.

In case customer fails to inform us within the stipulated time frame, Manchi Pustakam reserves the right to accept or reject such request at its discretion. Manchi Pustakam will replace the defective product with a brand new product at no extra cost. Manchi Pustakam will try to replace the specific product ordered. However, the firm reserves the right to offer an alternate product in case the product is out of stock/ production.

Changes and Cancellation

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Refund

If any orders are cancelled by you after procurement, but before being shipped by Manchi Pustakam, then Manchi Pustakam will charge restocking fee applicable as per the product category. All orders will attract a restocking fee of 15% of the order value. Refund will be made after deducting such restocking fee as applicable within 10-15 working days.

Refund will be processed through same mode of payment within 10-15 working days.

Electronic Communication

When you visit our website or call us or send emails, you are communicating with us electronically or telephonically. You consent to receive communications from us electronically or telephonically.

We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

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